Responsibilities now include managing a team of 4 Implementation Managers located in Bangalore, India in addition to the successful rollout of large/strategic projects in the APAC region

Instrumental in the implementation of several large/strategic projects in the Asia Pacific region, while also managing dozens of mid and small scale implementations in tandem, resulting in multi-million-dollars in revenue generated for the company

Successfully consulted by the hotel management teams of 5-star hotel chains regarding the implementation of one or more of the following hotel systems: Opera Property Management System (OPMS), Opera Xchange Interface (OXI), and Opera Mobile

Assured that financial and Performance Monitor targets were met and increasing when supporting the Front Office Manager with the management of front desk operations

Participated in the daily operations of all the hotel’s departments in an accelerated 6-month program which provided a macroscopic view of the hotel business unit, followed by a permanent role at the Kowloon Shangri-La and Shangri-La's Corporate Head Office

Resolved technical problems, enhanced hotel operations and increased confidence in the IT team by leading monthly meetings with division and department heads

Bachelor's Degree in Information and Computer Science

Diploma from International Baccalaureate Organization